Customer Service Specialist in Framingham, MA

Santander Bank - Framingham, MA 01703

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Description
Candidate is responsible for providing consistent high-quality customer service to Santander's consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of Santander's products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws.

Responsibilities

- Keeps informed of changes in bank products, services and procedures
- Responds to customer inquiries regarding mailings (i.e. statements, promotions, mortgage notices, escrow notices, etc.)
- Identify Customer needs, educate and sell customers on bank products, services and recommends solutions
- Responds to and resolves customer inquiries on account status, researching problems and inquiries
- Assesses customer needs beyond the immediate reason for contact
- Provides consistent quality customer service to internal and external customers that meet or exceed Santander's standards

Click Here to Apply

Listing ID

661439370
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